
Group claims offer a way for tenants to come together, stand strong, and pursue justice as one united voice. This collective approach can be the key to achieving fair compensation and holding landlords accountable for widespread failings.

Being involved in a road traffic accident can turn your life upside down. The shock, pain, and uncertainty about the future can feel overwhelming. At Anthony Gold Solicitors, we understand what you’re facing, and our priority is to ease your burden while ensuring you receive the compensation you deserve.

Ending a relationship is never easy. Whether you’re considering divorce, dissolving a civil partnership, or separating from a cohabiting partner, we understand the complexities involved and offer you more than just legal expertise.

Your hard-earned assets should go to the people you care about, not be lost to inheritance tax. Many individuals don’t realise their estate could exceed the tax-free threshold—especially with rising property values—leaving their loved ones with an unexpected tax bill.

When someone close to you can’t make decisions about their finances, welfare, or property, taking on such a vital responsibility can be daunting. Appointing a deputy through the Court of Protection is a way to ensure their interests are safeguarded.

When an employment relationship ends, a settlement agreement may be offered to prevent future disputes. If you’re offered a settlement agreement, it’s crucial to seek independent legal advice to ensure the terms are fair and your rights are protected.

Buying or selling a company can be a transformative step, but it’s also fraught with legal intricacies that can make or break the deal. Whether you’re looking to expand through acquisition or planning to sell your business, expert legal advice is crucial to protect your interests and ensure a smooth process.

When a contract breaks down, the consequences can be stressful and costly. Whether it’s due to negligence, incompetence, or a failure to deliver on agreed terms, taking the right steps quickly is crucial.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards. We want you to tell us if you feel this hasn’t been achieved.
We pride ourselves on our reputation for delivering excellent client service, but we also recognise that mistakes can and do happen and that, occasionally, our people may not establish or effectively meet client expectations. Where this is the case, we will work with you to try to resolve the matter quickly and fairly. This will help us to improve our standards.
The lawyer dealing with your case should be able to answer your immediate queries but, if this not the case, you should follow our complaints procedure.
If you have a complaint, please contact our complaints partner at Anthony Gold, The Cottons Centre 5th Floor, South-West Hay’s Lane London SE1 2QG or at complaints@anthonygold.co.uk
If you feel unable to write a detailed letter or email, we will be happy to arrange a telephone call for you to tell us about the issue.
The timescales for dealing with your complaint will vary depending on the complexity of the matter. The timescales stated below show our target length of time you will be expected to wait for a response.
Step 1: We will send you a letter or email acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter or email within three working days of us receiving your complaint.
Step 2: We will record your complaint in our central register and open a file for your complaint. We will do this within a day of receiving your complaint.
Step 3: We will then start to investigate your complaint. This may involve one or more of the following steps:
Step 4: At this stage, if you are still not satisfied please let us know. We will arrange to review our decision. This will happen in one of the following ways:
Step 5: We will let you know the result of the review within five days of the end of the review. At this time, we will write to you confirming our final position on your complaint and explaining our reasons.
Our Client Services Manager may then contact you within 7 days to check you are satisfied with our response. Your feedback will be used to inform our ongoing training and development for our lawyers and staff. Our Client Services Manager is not a Complaints Partner.
Step 6: The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of our final response to you and within one year of you realising there was a concern. If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167, Slough SL1 0EH
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Step 7: If we have to change any of the timescales above, we will let you know and explain why.
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