Anthony Gold is committed to delivering excellent client service and client care. Our Client Care Policy describes what this commitment means in practice and what our clients can expect from us. The person with overall responsibility for the Client Care Policy is the Compliance Officer for Legal Practice (COLP).
At Anthony Gold Solicitors, we will endeavour to adhere to the principle of putting our clients first, thereby ensuring that service excellence is an integral part of the planning and delivery of all services to our clients.
In order to achieve client service excellence, we aim at all times to:
At Anthony Gold, we make sure that our clients receive a client care letter that fully explains the level of service they will receive. In addition, we will name the person responsible for individual matters, their position in the practice and their qualifications. The client care letter will give the name of the supervisor responsible for each matter, and the name of the person who is responsible for dealing with any complaints.
In order that we can continually improve our service, we actively encourage feedback from our clients. We will use various methods to elicit feedback, including client satisfaction surveys and post-matter questionnaires. In addition, we monitor and evaluate client complaints to identify and address shortcomings and failing in our standard of service. Such feedback is essential to help continually gauge client perceptions of our service.
Anthony Gold has the above measures in place to ensure we achieve our goal of providing a quality service.