Our Privacy Policy

Information you provide to us

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list. 

Information we collect about you 

The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually. Generally, we may collect information about you in the following manner: 

•  you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means; 

• we use automated technical means to collect information about all website visitors for example by use of cookies; 

Information we monitor about visitors 

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Please note that the information related to your use of our website is different from the personal information that you share with us via email, contact us forms, etc. Your personal information will never be shared with external or third-party organisations. 

We ask our website visitors for their explicit consent before we start tracking their cookies. There are four types of cookies that we track for every visitor, which include: 

1. Necessary Cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Strictly necessary cookies do not collect personal information and do not require user consent under privacy laws such as the GDPR.
2. Preference Cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
3. Statistic Cookies: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
4. Marketing Cookies: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. 

You have the option to select which cookies do you want us to track, Preference, Statistic and Marketing cookies. However, denying consent may limit and hinder the website’s performance and offer sub-optimal user experience. You may also not be able to access all or parts of the Website. 

Changing your Cookie Consent 

You can change your cookie consent whenever you want. Click on the pin icon in the bottom left corner of your screen and follow the instructions. 

IP addresses 

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Where we store your personal data 

All information you provide to us is stored on our highly secure servers that are managed 24/7 and is not transferred outside the European Economic Area (“EEA”). 

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Access to information 

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Changes to our privacy policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.