What can a beneficiary do if they have concerns about the conduct of the personal representative?

Most estates are administered without major difficulty. But when a personal representative (PR) is uncommunicative, slow to act, or appears to be making questionable decisions, beneficiaries can feel understandably anxious. Concerns about the handling of an estate often arise at a time when emotions are already running high, and it can be difficult to know what steps are open to you.

This blog outlines the practical options available to beneficiaries who are worried about how an estate is being managed, and how the court may deal with costs if matters escalate.

When should a beneficiary be concerned?

Not every delay or disagreement means something has gone wrong. Administering an estate can take time, particularly where there is property to sell, inheritance tax to settle, or disputes between family members.

It is also worth remembering the long‑established concept of the “executor’s year”. This is the idea that a PR is generally allowed up to one year from the date of death to gather in assets, settle liabilities, and prepare the estate for distribution. This is not a strict deadline, and more complex estates, especially those involving foreign assets or tax issues, may reasonably take longer.

However, beneficiaries may have cause for concern where:

• There is a lack of communication or refusal to provide basic information
• The PR appears to favour one beneficiary over another
• Assets are not being secured or protected
• There are unexplained delays in collecting assets or making distributions
• The PR is acting in a way that could reduce the value of the estate

You do not need to prove wrongdoing at this stage. The question is simply whether the PR’s conduct raises genuine concerns about the proper administration of the estate.

Step 1: Ask for information

The simplest and often most effective step is to request information. Beneficiaries are entitled to understand, at a basic level, what is happening with the estate. This might include:

• A timeline for key steps
• Confirmation of identified assets
• An explanation for delays
• A copy of the estate accounts once prepared

A clear written request can often prompt progress. Many issues stem from misunderstanding or poor communication rather than deliberate misconduct.

Step 2: Seek professional advice early

If concerns persist, early legal advice can help you understand whether the PR’s conduct is genuinely problematic or simply part of the normal administration process. A solicitor can also assist in framing requests for information in a way that is more likely to achieve a response.

Sometimes a carefully worded letter from a solicitor is enough to encourage a PR to take their responsibilities more seriously and avoid matters escalating.

Step 3: Apply to court for information

Where a PR refuses to provide information, beneficiaries can apply for an order requiring the PR to produce estate accounts or an inventory. These applications can be made in the Probate Registry or the High Court.

If a PR fails to comply with such an order, this can be a strong ground for seeking their removal and replacement.

Step 4: Consider a claim for mismanagement

If there is evidence that the PR has breached their duties and caused loss to the estate, for example by failing to insure property, selling assets at an undervalue, or using estate funds improperly, a beneficiary may be able to bring a claim requiring the PR to restore money to the estate, compensate the estate for losses, or set aside a transaction.

These claims are fact specific and can be complex. They are usually pursued only where there is clear evidence of financial harm or serious mismanagement. Enforcement can also be an issue if assets have been dissipated or funds cannot easily be traced.

Where there is evidence of an imminent risk of dissipation, beneficiaries may be able to seek an injunction. However, injunctions are costly and should be considered carefully.

Step 5: Removal or replacement of the PR

Removal is a serious step and usually a last resort. It may be appropriate where:

• The PR’s conduct is preventing the estate from being administered
• There is a breakdown in trust so severe that progress is impossible
• There is evidence of dishonesty or significant mismanagement, although wrongdoing does not need to be proved to secure removal

In some cases, the court may appoint an independent professional to take over. This can help restore confidence and ensure the estate is dealt with efficiently and impartially.

How the court approaches costs

Costs are a key concern for beneficiaries considering action. While the general rule is that the losing party pays the winning party’s costs, the court has wide discretion in estate matters.

Broadly:

• A PR who has acted reasonably, even if mistaken, may recover their costs from the estate
• A PR who has acted unreasonably or in breach of duty may be ordered to pay costs personally
• Beneficiaries who bring a successful challenge may recover their costs from the PR or, in some cases, from the estate

Final thoughts

Beneficiaries are not expected to sit back and hope for the best when they have genuine concerns about a personal representative. There are clear steps available, from requesting information to seeking court intervention, to ensure the estate is administered properly.

If you are worried about how an estate is being handled, early advice can help you understand your options and avoid unnecessary conflict.

If you need assistance with any of these issues, please contact one of our specialists.

Upcoming seminar: Dealing with problematic Personal Representatives – pre and post removal

Join us on 14 May from 18:30 for our seminar on dealing with problematic personal representatives. Tom Dickinson and Elliot Booth will explore the Court’s current approach, recent case law, and the practical options available to beneficiaries and PRs when concerns arise. Register now to secure your place.