Business After Covid for Professional Services

Written by Mumtaz Hussain

Adaptations

For almost two years, professional services businesses all around the world had to make significant adaptations to how they delivered to their clients with minimal disruption.

Here at Anthony Gold, we were one of the thousands of other law firms that also had to navigate that challenge. We moved fast to shift all our services to one or more of the (thankfully) many online platforms that were and remain available.

Our team represents people of all ages and walks of life, who have sustained injuries through no fault of their own. Our clients come to us because they know we are a high calibre firm, delivering a high standard of service. They also come to us because their lives have often changed beyond all recognition, and they need to know they’re in safe hands.

In a nutshell, we negotiate some of the highest settlements for our clients in the personal injury and clinical negligence sectors.

But that isn’t all we do.

Our clients, the experts we use, and our peers know we are always going to go the extra mile for our clients and their families. Our clients are often vulnerable and anxious and need a guide in unfamiliar territory. In becoming that guide, we become more of a “trusted advisor” to our clients instead of a solicitor who is merely negotiating a financial settlement. Not to diminish that aspect of the job, because that in and of itself is no mean feat when negotiating multi-million-pound awards.

That role of a trusted advisor is cultivated over many interactions, sometimes taking many years. During the disruptions of Covid-19, our clients needed to know that we would continue with that high level of service even though we were confronted with lockdowns and restrictions on face-to-face visits and meetings. We used Zoom, Teams and sometimes even FaceTime calls. We maintained contact and we continued to nurture those relationships and help our clients with the challenges they were facing because of their injuries.

Moving Forwards

Now that we have moved away from the severe restrictions, we can resume face to face client home and hospital visits and meetings at our offices. Lengthy and involved Court hearings, settlement meetings and conferences with Counsel dealing with a complex array of issues can now resume face to face. That will always be the preferred option, as remote and digital interactions often cannot replace the authenticity of a face-to-face meeting.

One good outcome of the restrictions is that clients now have the option to select a preference, in some circumstances.